What is an Envoria Key User?

An Envoria Key User is the primary contact for managing and utilizing the Envoria software within a company. Key Users can come from customer or partner companies and act as administrators for their organization.

Responsibilities of a Key User:

Managing the Envoria software within the company
Assigning user permissions and configuring settings
Serving as the internal point of contact for software-related inquiries
Communicating with Envoria Support for technical or content-related questions

Registration and Support:

Key Users are designated by their respective companies, and multiple Key Users can be assigned per organization. As a Key User, you gain access to extended support resources:

Advanced Knowledge Hub with exclusive administrator content
Ticketing system for direct support requests

Notes on the Ticketing System:

The ticketing system is currently available only to customers and partner companies using the ESG software modules.
For customer companies, Key Users typically gain access to this feature after the successful implementation of the software.